In order to fully use this website, a user may first be asked to complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide certain additional information (such as employment details, age) but is encouraged to so that we can provide a more personalized experience on our site.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Smoothwall does not share any personal information with third party companies or organizations without your knowledge. We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We may use an outside company to process and deliver orders, and a credit card processing company to bill users for goods and services. These companies will be supplied with the minimum information necessary to perform the required service. They do not retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with other third party organizations to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. By providing this information a user gives permission for Smoothwall or it’s agents to send promotional material to the email address given.
Surveys and Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Smoothwall will automatically send the friend a one-time email inviting them to visit the site. Smoothwall stores this information for the sole purpose of sending this one-time email. The friend may contact Smoothwall via our contact page to request the removal of this information from their database.
Our employees are regularly reminded about the importance we place on privacy, as well as any time new policies are added and what they can do to ensure our customers’ information is protected. We conform to terms of and are registered under the United Kingdom Data Protection Act. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can contact us using our contact page.
We send all new customers a welcoming email to verify password and username. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates
We may also send users announcements about site and service updates. Customers are not generally able to un-subscribe from these service announcements, which contain important information about our services. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correcting/Updating Personal Information
If a user’s personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by using our contact page.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.
UK Data Protection Act
Smoothwall Ltd. is registered with the United Kingdom Data Protection Registrar.
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