In May 2018, we welcomed our new Chief Executive Officer, Georg Ell. Having held senior leadership roles at innovative tech businesses including Tesla, Yammer, and Microsoft, Georg brings deep expertise as well as a mission for Smoothwall to become the most trusted safeguarding solutions provider in the world. It’s a goal that’s transforming all areas of our business.
We are passionate about people and culture and in December, Smoothwall was awarded a Best Companies’ Two Star Award for “Outstanding” Employee Engagement. We’re thrilled for our team’s dedication to being recognized in this way. Our people love to work here and that means we’re (successfully) competing for the best talent with the biggest companies.
In June, Smoothwall acquired the digital safeguarding company Future Digital. Three months later we launched not one but two improved and re-branded monitoring services called RADAR and RADAR Lite (RADAR Lite is free to existing Smoothwall customers). These new services complement a human-moderated monitoring solution we already offer in the United Kingdom and plan to introduce to the United States in 2019. We’re excited to take our digital monitoring to the next level and we would love to hear from interested customers.
These developments cement our position as a leading provider of safeguarding technology in Education. We’re proud to protect over 10,000 schools, as well as a significant number of healthcare and other institutions worldwide.
Supporting our customers with trusted solutions and dependable support is our core mission. In 2018 we invested heavily in talent and new systems, especially in our engineering and customer support teams, based in Charlotte, NC.
Our new Knowledge Base is a great step forward but it’s just the beginning. We’ve introduced improved case management as well as Chat Support (with >95% Customer Satisfaction ratings). We also made more than 13 updates and improvements to our flagship web filtering products.
We’re listening to our customers around the world and in response, we have developed an innovative product roadmap for 2019. We’ve themed it ‘Fast, Flexible and Empowering’ and each development will offer our customers a benefit in one or more of these areas. We’ll be announcing more in the first half of 2019 and beyond. Make sure to follow us on social media or reach out to our team for more information.
It’s been an exciting year with a lot of change going on at Smoothwall. We’re working extremely hard to be a team our customers completely trust and with whom they enjoy working and we’re looking to the future with more focus and determination than ever. We hope you join us on our ‘Fast, Flexible, and Empowering’ journey in 2019.
We wish all our customers and contacts a very happy holiday season and a prosperous New Year.
Our specially developed technologies deliver real-time Dynamic Content Analysis™ of web pages, all without impacting on the users’ experience.